pre-order terms and conditions
update: this sale has ended. we are out of stock on pre-order inventory. normal shipping resumes.
we are having a pre-order sale this week.
some items in your cart may be on back order and are not expected to begin shipping until the week of 10/06/2019.
please read completely
I want my order now, what do I do?
orders purchased at regular price will be shipped daily as normal. therefore, if you NEED items immediately, please place your order WITHOUT using the discount code. *note - we do not have any 8oz curl defining creams in stock for shipping prior to 10/06. please order 16oz curl defining cream, otherwise we may have to refund this item to send your complete order to you.
the site is not allowing me to order without agreeing to your pre-order terms. how do I know I will receive my order now?
regardless of you checking the pre-order terms box, we will ship ALL orders that are processed without the pre-order sale code, immediately. our normal shipping time frame will apply. please see here for details.
I want 35% OFF and I agree to wait.
pre-order code: preorder106
what is on sale?
16 oz deep conditioning treatment
16 oz curl defining cream
16 oz moisturizing curl defining gel
leave-in conditioning styler
when is the sale?
effective (wednesday 8/14/2019 at 12 am cst through friday 8/16/2019 at 11:59 pm cst, OR until our designated pre-order stock is sold out, whichever comes first.
what is the sale for? we are having a 35% off pre-order fall sale.
when will my card charged? your pre-order items will be paid for and debited immediately when you click submit and your order is confirmed. please note that if you select a service like after-pay, that service starts right away and you will need to make the 4 payments as normal.
when will my order ship?
orders will begin to ship the week of 10/06/2019, meaning they will leave our showroom on beginning on that date, please allow transit time for the shipping method you select at checkout. bear in mind due to potential volume, it is impossible for us to ship every order the day shipping begins.
actual tracking #s will begin to go out on tuesday 10/08 since we are closed sunday and monday. allow up to 10 days to receive tracking notification AFTER 10/08/2019 before inquiring on your order status.
what if the items I pre-order are in-stock on your website. can my order be shipped earlier?
no. all orders using the pre-order sale code will be shipped on the expected date above. please understand if your order contains a mixture of pre-order and in stock items, your entire order will ship on the pre-order expected date.
what if there are shipping delays beyond the expected shipping date?
we do not expect any additional delays, however, should anything arise beyond our control, we will communicate with you effectively and you can make a decision that suits you.
does free shipping apply? no. we are unable to include free OR the discounted standard shipping rate with this sale. all pre-orders at 35% off will be subjected to the actual shipping rate the carrier charges.
is this sale open internationally? yes it is. we have also added USPS to help with the shipping cost. please be mindful we are not responsible for customs, duties, tariffs and other sales taxes for international orders.
note: we do not have an even amount of products available as part of this sale, therefore once an item is sold out, that's it. we will not carry over any discounts if an item is sold out.
if there are any changes to the shipment schedule, we will notify you via email. as soon as your order is shipped you will receive a shipment notification.
*bonus* we will include a complimentary adwoa beauty blue clear tote bag on all orders over $150+.
(see example of pre-order items/non-pre-order items below)
this offer is opened to international residents. receive 35% off by pre-ordering with the agreed terms above. this sale is NOT valid at our retail location at 1414 belleview street, dallas texas 75215. (the “discount”), excluding any taxes, shipping, and delivery charges. discount will be valid on 8/14 at 12 am cst - 8/16 11:59 pm cst OR until supplies last. this discount is non-transferable, cannot be used on a past purchase or combined with other offers and may not be used toward the purchase of gift cards. discount will not be granted, may be revoked, and may not be redeemed for a future purchase if initial transaction is canceled or item (s) are returned. discount may be suspended or terminated at any time and may be subject to product restrictions or exclusions. local orders can be picked up atour showroom after 10/8/2019 OR when we notify you, whichever comes first. your shipping fee will be refunded. if these are not picked up during normal business hours, they will be canceled after 48 hours of us notifying you your order is ready for pickup. further notifications will not be sent. we expect a large volume of orders and this will cause a delay in processing. please allow up to10 days for orders to be shipped, we will ship as fast as we can.